Delivery Policy

Delivery Policy – Softake

Last Updated: September 7, 2025

1. Delivery Method

All purchases are delivered digitally via:

• Email: To your registered email address

• Account Dashboard: If you created a Softake account

• WhatsApp: If selected at checkout

2. Delivery Timeframe

• Instant Delivery: 95% of keys are delivered within 1–2 hours of payment confirmation.

• Rare Delays (under 5% of orders): May take up to 24 hours during high traffic or verification checks.

3. What to Do If You Haven’t Received Your Key

1. Check your spam/junk folder

2. Check your Softake account dashboard under “My Orders”

3. Contact our support team within 48 hours if still missing:

   • Email: support@softake.com (include order number)

   • WhatsApp: https://wa.me/15039359612

4. Delivery Guarantee

We guarantee all keys will arrive as promised. If delivery fails due to our error, we will:

• Resend your key immediately, or

• Issue a full refund (100%) within 24 hours

5. Important Notes

• Validity Period: Keys never expire before delivery. Please check the developer’s activation deadline after receipt.

• Region Locks: Some keys are region-specific. Verify product descriptions before purchasing.

• Fraud Prevention: Orders may be delayed for verification if flagged by our system.

6. Contact Us

For urgent delivery issues:

• Email: support@softake.com (include order number)

• WhatsApp: https://wa.me/19382013786