Refund & Returns Policy

Refund & Returns Policy – Softake

Last Updated: September 7, 2025

1. Eligibility for Refunds

Unused Keys: Refundable within 7 days of purchase if the key has not been activated or revealed.
Invalid/Defective Keys: Eligible for free replacement or full refund, verified by our team within 48 hours.

Non-Refundable:

• Keys marked as “Used” or “Activated” (per developer/licensor policies).

• Orders older than 7 days, except for invalid keys covered under our Guarantee.

2. How to Request a Refund

Contact our support team via:

• Email: support@softake.com

• WhatsApp: https://wa.me/19382013786

Provide the following information:

• Order number

• Proof of issue (e.g., screenshot of activation error)

We will respond within 24–48 hours with instructions on the next steps.

3. Refund Process

Approved Refunds: Processed within 1–10 business days, depending on your payment method:

• Credit/Debit Cards: 3–5 business days

• PayPal: 1–3 business days

• Cryptocurrency: Case-by-case; equivalent value refunded

Refund Method: Refunds are issued to the original payment source.

4. Exceptions

• Fraudulent Claims: Refunds will be denied, and accounts may be suspended if abuse is detected (e.g., false “invalid key” claims).

• Bulk Orders (10+ keys): Refunds require prior approval from Softake.

5. Our Guarantee

All keys sold by Softake are 100% genuine at the time of purchase. If a key is invalid due to our error, we will:

• Replace it immediately, or

• Refund you in full—no questions asked

This ensures you can buy with confidence.

6. Contact Us

For disputes, urgent issues, or refund inquiries:

• Email: support@softake.com

• WhatsApp: https://wa.me/19382013786