Privacy Policy

Privacy Policy – Softake

Last Updated: September 7, 2025

1. Introduction

Softake (“we,” “us,” or “our”) operates www.softake.com. This policy explains how we collect, use, share, and protect your personal data when you use our website and services. By accessing our site, you agree to the terms of this Privacy Policy.

We respect your privacy and are committed to transparent handling of your data.

2. Data We Collect

Personal Information: Name, email, billing address, and payment information (processed securely via third-party gateways such as PayPal or Stripe).
Transactional Data: Order history, purchase timestamps, and IP addresses (for fraud prevention and security).
Technical Data: Browser type, device information, and cookies (see Section 6).

3. How We Use Your Data

• To process orders and deliver digital keys.

• To comply with legal obligations (taxes, fraud prevention, etc.).

• For customer support and dispute resolution.

• To improve our services through anonymized analytics.

4. Data Sharing & Third Parties

We never sell your personal information. Limited sharing occurs only as needed:

• Payment Processors: To complete transactions securely.

• Suppliers/Distributors: To validate key authenticity and ensure proper delivery.

• Legal Authorities: If required by law.

5. Data Retention

• Order Data: Retained for up to 7 years to comply with tax and legal requirements.

• Account Data: Stored until you request deletion. Contact us to exercise this right.

6. Cookies & Tracking

We use:

• Essential cookies for site functionality (e.g., session IDs).

• Optional analytics cookies (like Google Analytics) to improve user experience.

You can disable non-essential cookies via your browser settings.

7. Security Measures

• SSL encryption protects all website transactions.

• Payment data is handled by PCI-compliant third-party providers; we never store full card numbers.

• Regular security audits ensure ongoing protection of your information.

8. Your Rights

Under GDPR and CCPA, you can:

• Request access to or deletion of your personal data.

• Opt out of marketing emails.

• Lodge complaints with your local data authority.

Contact us at support@softake.com or via WhatsApp (https://wa.me/19382013786) to exercise these rights.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions or data requests:

• Email: support@softake.com

• WhatsApp: https://wa.me/19382013786

For details on refunds and delivery, see our Refund Policy and Delivery Policy.